I came across a video recently that’s been making the rounds online, and it’s left me both frustrated and concerned. At Raleigh-Durham International Airport, a man trying to check in for his Frontier Airlines flight was met not with assistance, but with mockery. He was told he had to pay a $25 fee for in-person check-in—a policy he wasn’t aware of. When he expressed his frustration, instead of de-escalating the situation, the agents began recording him, laughing, and repeatedly saying, “And you thought you was gonna get on your flight.”
Now, I understand policies are in place for a reason. But there’s a way to enforce rules without belittling someone. These agents weren’t just enforcing a policy; they were enjoying the power trip. It’s a stark reminder of how some have forgotten the essence of their roles: to assist and serve.
Frontier Airlines has since stated that these individuals, employed by a third-party contractor, are no longer associated with the airline. But the damage is done. The passenger missed his flight, had to purchase a $500 ticket on another airline, and was left with a bitter experience.
This incident isn’t just about one airline or a couple of employees. It’s indicative of a broader issue where professionalism is taking a backseat. When did it become acceptable to mock someone seeking assistance? When did the bare minimum—doing your job—become too much to ask?
We need to get back to basics. Respect, professionalism, and a commitment to one’s duties shouldn’t be optional. They should be the standard.
Watch the incident here:
Leave a Comment